FAQ
Got a question? Here are the ones we hear most. Still stuck? Email us at trueyhatsbrand@gmail.com or catch us live on TikTok @trueyhats.
Belt Buckles
How do the buckles attach?
Our buckles are made for interchangeable belts, the kind with snaps (or screws) at the buckle end. Open the snaps, slide the belt end around the bar on the back of the buckle, and snap it closed. The keeper hook on the back slips into your belt holes just like a regular buckle. Swapping buckles takes about 30 seconds.
What size belt do they fit?
Our buckles fit belts up to 2 inches wide. Standard western belts (1.5" and 1.75") fit great. Belts with a permanently sewn-on buckle won’t work. You’ll need a snap or interchangeable belt.
How big are the buckles?
About 4.5" × 3.25", a classic western statement size that shows up without being too much.
My letter isn’t available for the Custom Initial buckle.
More letters are coming soon! Join the Letter Waitlist and we’ll let you know the day yours lands.
Boots
How do your boots fit?
Check the size guide on each boot’s page before ordering. Western boots should feel snug across the instep, and a little heel slip is normal at first. It goes away as the boots break in. If you’re unsure about your size, email us before you order and we’ll help you pick.
Can I exchange boots for a different size?
All sales are final, so please use the size guide carefully. Exchanges are only possible if a request is approved. See our Refund Policy.
Shipping
Where do you ship from, and how fast?
Every order is packed by hand in Ferris, Texas and handed to USPS within 1–2 business days (Mon–Fri, excluding holidays). You’ll get a tracking number by email as soon as it ships.
How much is shipping?
Shipping rates are calculated at checkout based on your address.
My package is lost or delayed. What do I do?
Once your package is handed to USPS, it’s in the carrier’s care and we can’t control delays or losses in transit. Please contact USPS at usps.com or 1-800-275-8777. We’re happy to send your tracking info to help with your claim. Full details are in our Shipping Policy.
I entered the wrong address. Can you fix it?
Email us right away with your order number. If your order hasn’t shipped yet we’ll do our best to update it. We can’t change it once it’s with USPS.
Returns
Can I return my order?
All sales are final, including sale items. We don’t accept returns, exchanges or cancellations unless a request is reviewed and approved first.
What if my item arrives damaged or wrong?
Email trueyhatsbrand@gmail.com within 7 days of delivery with your order number and photos, and we’ll review it and make it right. Approved refunds go back to your original payment method. See our Refund Policy.